eAssistance Pro Live Chat Software

IM application has made it very easy and effective for people remotely located to talk effectively just by typing on the keyboard. Now organization has understood the relevance of this chatting application and started to implement in their respective websites. So if you are aware that how this tool can enhance your customer support and enable you to understand the requirement of the customers then it is time to seriously embed such a chatting tool in your website. And nothing can be better than eAssistance Pro Live Chat Software 1.3 to aid you in your endeavour for making customer support truly top class. This software application is filled with brilliant feature and can help you make the most out of customer support.

eAssistance Pro Live Chat Software 1.3 is no ordinary chatting solution. With brilliant features and functionalities it is capable of not only enabling the support staff to customer to communicate effectively but also can capture the vital information of the visitors quickly. You have to make your account in this tool for viewing the vital information of the customer it captures. This utility gets installed and gets along the website pretty well and can amalgamate with your web site`s color and background effortlessly. The chat panel is blessed with cool text features like different font styles, sizes, color etc. to make the chats very intriguing. Some of the advanced features that it holds are real-time customer monitoring, in-depth analysis of traffic, geo-mapping, proactive chat invitation and many others. Security wise too this application is really safe and profound and encrypts each and every message that comes and goes out of the chat.

From a business prospective we have to admit that eAssistance Pro Live Chat Software 1.3 can be a terrific find and give a boost to the customer satisfaction as well as customer detail gathering. We offer it a score of four rating points for its overall efficacy.

eAssistance pro is an excellent tool to possess if you are dealing with online business and there are website visitors coming to your website every now and then. The benefits of using this software are endless. Starting from being able to interact with website visitors in Real time, the software ensures better sales, enhanced customer experience, increased ROI and better market insights. Using this software, operators can provide instant assistance to website visitors, send them proactive chat invitation to augment sales and can capture different information about visitors.One can make as many changes with Live chat application as desired. Ranging from customizing chat buttons, greeting messages, chat survey questions and much more, the software is a steal! Few other functionalities include, multiple live chat sessions, easy file transfer, canned responses and translation, automated/proactive chat invitations, automatic emailing of chat transcripts and call transfer, operator-to-operator chat transfer, web-based monitoring, real-time visitor monitoring, geographical mapping, automatic spell checking, etc. eAssistance Pro supports multi lingual dictionary.The updated 1.6 version of eAssistance Pro boasts of better user interface. The installed console now automatically gets maximized (opens on screen) when a new chat request arrives. It now consists of messenger like smileys that leads to friendlier chat with website visitors. New Reports section is now a part of your console just as ‘reports’ that were made available in ‘My Accounts’ section earlier. Additionally, visitors get option to close or cancel file upload while using overlay chat wizard. One of the biggest achievements is that now operators can see what visitors are typing even before they send it. For more details, visit: www.eassistancepro.com